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Change Management

Digital Adoption and Change Management

Digital adoption and change management are both the results of digital transformation. What are these two? And why are these good for a company? If you want to know, then read on.

What Is Digital Adoption?

Digital adoption is when a digital transformation has been fully embraced by the company which means that the employees of the company are using digital applications and tools in their daily work, which gives them more efficiency and better performance.

Digital adoption is beneficial for four main reasons.




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  • Efficiency. The employees will be more efficient in their job if they use digital tools because they can be more productive and there will be less need for manual work.
  • Productivity/ Same as above, if digital adoption is fully embraced by everyone, then productivity will increase which means that the output of the employees will be bigger than before because there is less time needed for inefficient work.
  • Cost Saving. There is less cost needed for traditional tools. This means that the company will save money with full digital adoption.
  • Reputation. Digital adoption is also beneficial for the company’s reputation because it gives an impression that the company is modern and up-to-date.

What Is Change Management?

Change management is when you are transforming your business into a digital one and this is achieved by changing the processes, procedures, and culture of the company for a better digital future.

Change management is essential because it is a major part of digital transformation and it is a big challenge to change a corporate culture, especially if you have a huge company with a lot of employees that were working traditionally in the past.

The main benefits are the same as for digital adoption, they are efficiency, productivity, and cost-saving.

Digital Adoption and Change Management: How?

How do you achieve digital adoption and change management? There are a few methods that can help you.

  • Communication. Communication is a key factor of change management because you have to keep the employees updated about the changes and their benefits. The information should be clear and understandable.
  • Training. Training is important for digital transformation as well. There is a need for training for the employees who will be using digital tools and they will be more efficient if they know how to use them properly.
  • Digital tools. Using digital tools is the foundation of digital transformation because if you don’t use them, then you can’t achieve any of your goals of transformation. Many digital tools can help you with your business, from project management and customer relationship management to HR and accounting tools and so on.
  • Management support. Management’s support is very important, especially if you want to achieve an organization-wide digital adoption and change management. Management must understand the importance of these two processes and must take action for their success.

Conclusion

You need to know that it takes time to achieve these two processes, as well as it takes time to transform your company into a digital one but it’s worth it because, in the long run, your business will be more efficient, productive, and cost-saving than before.

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Change Management

Digital Adoption Benchmarks

Do you have various digital adoption benchmarks in place before starting your digital adoption efforts? If not, then now is the time to make one. Why? Let us find out below.

Digital Adoption Benchmarks

What is a digital adoption benchmark? It is a set of Digital adoption metrics that are set in place before you begin your digital adoption efforts.

Why have digital adoption benchmarks?




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1. To see if you are on the right track or not for your digital adoption efforts.

2. You can compare your progress to that of other companies across industries to see how well you are doing.

3. You can use it to measure your customer satisfaction levels, customer retention rates, employee satisfaction levels, employee retention rate, etc.

How do you establish a digital adoption benchmark?

1. Evaluate your existing customer/employee satisfaction levels and find out what they think about your company, products, services, etc.

2. Ask them if they are happy the way things are the way they are, or if they want something better. if they are not happy with your product, then you have to find out the reason for that.

3. Survey to find out what they want from you. If they do not know what they want, then ask them what they do not like about your product/service.

4. Now this is the most important part. Do a benchmark analysis of all the surveys you conduct using an established tool or through an online survey service provider to find out the deficiencies in your product/service delivery, price, perceived value, etc.

5. Now take all this information and evaluate whether you are on the right track or not in your digital adoption efforts.

6. If you are on the right track, then great but if not then now is the time to fix it before it is too late for your company to survive in this market, so go ahead and take action now.

Digital Adoption Benchmarks: What to Measure

What do you have to measure? First, you will need to define what exactly you want to measure, and then you can try and find ways to measure it. Under the Digital adoption benchmarks, you will need to take into consideration the below:

  • Product quality and specifications: This includes product design, price point, delivery time, packaging, etc.
  • Customer satisfaction: This includes customer retention rate, customer retention rate after the sale, customer satisfaction levels, etc.
  • Employee satisfaction: This will include employee retention rate, employee satisfaction levels, etc.
  • Reputation: This is how your company is perceived in the market; products and services offered by you will determine your reputation in the market.

It is important to know what you want to measure before you start your digital adoption efforts because if you do not know what to measure, then how do you know if your efforts are successful or not?

Last Words

The good thing about digital adoption benchmarks is that there are various tools available out there to help you set them up and measure them properly. If you have any experience with digital adoption benchmarks please share it in the comment section below so that others could benefit from it too.

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Change Management

Digital Adoption Using Analytics

Digital adoption using analytics is now becoming the norm. Companies not doing so will risk failure in doing digital adoption. Why is this the case? Find out the reason below.

Digital Adoption Using Analytics

What is analytics? It is the process of collecting, storing, evaluating, and analyzing the data to find the best result. Analytics helps businesses to make better business decisions.

What is digital adoption? It is the process of making an organization digital-ready using analytics. It enables us to get the best results from the available data.




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With digital adoption using analytics, organizations can get real-time data which helps them in making better business decisions. 

There is a lot of information to use in making better business decisions. There is a lot of information that may not be used in making business decisions and in this case analytics will help in finding out relevant information and in this case, analytics is used for finding relevant information.

Digital adoption using analytics helps us get better results from using business intelligence. This will help businesses make better business decisions to have better results with their business process. Further, analytics can be either on-premises or cloud-based depending upon one’s requirement to have better results with their business process.

Analytics can then be done either on-premises or cloud-based depending upon one’s requirement to have better results with their business process.

With digital adoption using analytics more businesses are coming up with technology that enables them to make better business decisions. All without any hassle which will lead them to deliver the increased value of products or services they are offering along with minimizing risks of failure.

Digital Adoption Using Analytics: How?

How can companies make use of analytics? First off, they need to understand their business processes. Understanding the business process helps us to know how our business works. This will help us to make better decisions. The better the decisions are, the better are the results.

It is necessary to use digital adoption using analytics for doing this. Analytics helps us to understand our business processes. Also, it will help us in analyzing the data which is available to us, and in this case, it is important to know what data is available to us. With this, we can then analyze the data and then do the necessary actions with it.

This makes it easier for companies to make use of analytics for making better business decisions which will help them in delivering products or services to their customers. They can also improve their products or services with this or they can change their marketing strategy to attract more customers to achieve their goals of making more sales of products or services they are offering.

The Challenges?

The biggest challenge faced by organizations when they want to use digital adoption using analytics is that they don’t have sufficient data about their business processes that are needed for doing analytics. This leads them to fail in making better business decisions and they continue failing in achieving their goals of increasing sales of products or services they are offering. 

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Change Management

Digital Adoption

What is digital adoption? Why do companies need to ensure this right after digital transformation? If you want to know more, then you need to keep on reading.

Digital Adoption

Digital adoption is when the employees of a company become digitally literate and masters of their domain. It’s important because if the employees don’t know how to use and take advantage of the digital tools and systems, then they’ll find it very hard to complete their tasks.

What are the goals of digital adoption? What should you look out for? Here are some of the goals you need to achieve:




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  • Every employee should be digitally literate and trained on how to use the various digital tools as well as systems.
  • The training should be ongoing and continuous, there should never be a gap in the training sessions.
  • There should be a clear policy on how employees can access and use these digital tools and systems.
  • The policy should be communicated to employees and they should be made aware of the consequences of not following the policy. It should be very specific and detailed. Also, the policy should be flexible; it should be able to adapt to various scenarios and changes.
  • The digital tools and systems should be easy to use and they should also provide value add to employees.
  • The employees should feel that the use of these digital tools and systems is not a form of punishment or extra work they have to do; it’s part of their everyday work.
  • The digital tools and systems should provide efficiency in workflows, data management, tasks, etc.
  • The digital tools and systems should be integrated with the company’s business processes and systems.
  • The company website and other digital channels should be linked together so that there is a seamless interaction.

Effective training, an effective policy, better employee engagement, more efficient workflows, better data management, effective task completion, seamless interactions between all the systems and channels–that’s what will ensure digital adoption.

Digital Adoption: How?

So, how do you do digital adoption? First, your company will need to develop a digital strategy. The digital strategy will look at all the aspects of your company, its business processes, the tools and systems that are currently being used, the digital tools and systems you plan to incorporate, the benefits you expect to achieve, etc.

Then, it’s time to implement the strategy. You need to make sure that there is a proper communication channel between all the departments of your company. This way you’ll be able to develop an effective policy on the use of various digital systems and tools.

What are some of the things you can do to ensure digital adoption? Some of them are:

  • Develop a training program for employees; 
  • Make sure it’s regular and ongoing;
  • Include in-house training as well as training from outside resources (like third-party vendors).

A very important part of this process is making sure you hire employees who are digitally literate and well versed in the various digital tools and systems.

Conclusion

So, if you’re serious about ensuring that your company is ready for digital transformation, you need to make sure that your employees are digitally literate. And don’t forget about digital adoption.

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Change Management

Digital Transformation Governance

What is digital transformation governance? How do you implement the right governance when it comes to doing the journey? Let us find out more about that below. So, read on.

Digital Transformation Governance

Digital transformation governance is a set of rules, processes to follow, and levers to pull, to implement the digital transformation successfully in any organization.

The purpose of digital transformation governance is to help the organization achieve its goals in the right direction. Why do we need it?




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It is very much essential when it comes to digital transformation. It helps the organization to follow the proper process to achieve its goals. Also, it helps in aligning all the stakeholders with each other and also helps them with the proper planning of different aspects. It also helps in managing things effectively and with fewer resources.

This governance is not just about legal issues. But it is entirely about how you manage the digital transformation process. It is a set of rules and processes to follow to make things happen in a better way.

What Is the Role of Digital Transformation Governance?

The role of digital transformation governance is very important when it comes to achieving the goals. For example, if you are planning to implement digital transformation in your company. Then, digital governance can help you to identify the different aspects which you need to focus on. 

It can help you to identify the different hurdles which you may face during the process and also help you to solve them effectively. It can also help you in managing all the internal and external stakeholders effectively and efficiently. There are many things involved when it comes to digital transformation governance.

Let us see what all they are:

  • helps in aligning different internal stakeholders with each other.
  • aids in identifying the team leaders who will lead the team, who will be responsible for what, etc.
  • helps in managing external stakeholders like customers, media, investors, etc., effectively.
  • it also helps in dealing with them efficiently when there is any kind of problem or confusion during the process of digital transformation.
  • helps in managing risks effectively during the whole process, by focusing on how risks can affect your organization if not managed properly.
  • then, it helps in managing things like risks associated with technology, business risk, legal issues, etc., according to your organization’s requirements.
  • aids in managing budgets and expenses related to implementing the digital transformation successfully.
  • it also helps in deciding whether you need outside consultation or not for implementing digital transformation successfully or not.

Implementation Process

How can an organization practically implement this governance? First, you need to know your objectives clearly before starting this journey of implementing a proper digital transformation governance mechanism within your organization.  

Then, you should know what exactly you want from your IT department at present and also what you want from them at a later stage. This will help you identify whether your current IT policies are good enough or not good enough for implementing your required goals. Then, your IT policies should be updated according to your requirements. 

In following these, you can ensure robust digital transformation governance.

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Change Management

Digital Transformation Management

Digital transformation management is an important control if you are doing the transformation process. But what is this? And how can you do it? To know more, keep on reading.

Digital Transformation Management

What is digital transformation management? It is an important control. The goal of digital transformation management is to lead, direct, and coordinate the transformation process. This is needed to ensure that the transformation process is planned and carried out in a way that supports the organization’s strategy, vision, and goals.

Digital transformation management is not something that you can do in your spare time. It requires expertise in




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  • digital technologies
  • business processes
  • organizational change management
  • project management
  • capacity building
  • and more

Many organizations are not aware of how important it is to have a plan when developing their digital strategy. You must know when to start the transformation process. But how do you know when it’s the right time? The answer lies within your strategy.

You can use digital transformation management in two ways. You can use it as a control to lead the whole transformation process, or you can use it as a management task to help with the planning and implementation of the control.

This management is also an important process if you want to achieve your digital goals. It will help you achieve your digital goals faster than if you were to do it on your own.

Digital Transformation Management Process

Digital transformation management can be done in different ways. But no matter which one you choose, some steps are similar. Here they are:

Step 1: Understand the organization’s vision, strategy, and goals

This is very important so that you will be able to align your plans with the organization’s plans. This step will also allow you to see if there are any gaps between what is planned and what needs to be done.

Step 2: Set the objectives

This step will determine how management will be carried out. You need to be very specific about it because too many objectives mean too many plans. And too many plans mean confusion among the employees.

Step 3: Build the plan

Now it’s time for action! You need to make sure that your plan is aligned with the organization’s vision, strategy, and goals. You don’t want it to contradict them. Further, you also need to see if any gaps need to be addressed first before moving on with the plan.

Step 4: Analyze the results

This is an important part of management because it will show you how well your efforts have been working so far and give you ideas on how to improve your plan or come up with another one if needed.

Step 5: Evaluate

After analyzing, now it’s time for evaluation. Based on what you learned from analyzing, you can decide if your plan still needs improvement or if it’s already good enough. If there are still some pieces missing, then go back to step 3 and build another plan.

In Conclusion

So, what’s the takeaway from this? It’s important to have a plan when doing digital transformation management. So, you need to set goals and objectives.

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Change Management

Digital Transformation Enablers

What are some digital transformation enablers that are helping companies with their transformation efforts? Why do you need to have these enablers? Find out more below.

Digital Transformation Enablers

Digital transformation is not a walk in the park. You will need to have some digital transformation enablers to get the job done. Here are some digital transformation enablers that can help you with your digital transformation project.

  • SaaS. Software as a Service is a popular model that allows you to rent software rather than own it. This is a cost-effective solution that will help you focus on using the software rather than maintaining it.
  • Cloud. Cloud computing allows you to rent servers and other computing hardware from a provider, instead of owning your own hardware. This way, you only pay for what you need, not what you use.
  • Big Data & analytics. Big data is the new buzzword in the information technology industry. Also, big data refers to large volumes of unstructured data that can be analyzed to reveal patterns, trends, and associations. This data can be used to improve decision-making.
  • Social Media. Social media is another digital transformation enabler that businesses are using to build customer relationships, generate leads and promote their products and services.
  • Digital marketing automation. This is a software tool that automates your digital marketing efforts, which can save you time and money.
  • Cloud-based business intelligence (BI). BI lets you collect, store, analyze and share data online. You can also use it to segment your customers into smaller groups. 
  • Mobility & BYOD. Bring your own device (BYOD) means letting employees bring their personal devices to work instead of using company-issued devices. Businesses are now allowing employees to use their personal smartphones for work purposes. With mobility, businesses can access important information from anywhere at any time.

Digital Culture is a Key Digital Transformation Enablers

Aside from what is listed above, did you know that digital culture is a key enabler when it comes to digital transformation?




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To create a successful digital transformation, you need to have the right digital culture. You need to have a culture that encourages participation, engagement, experimentation, and risk-taking.

Why is this important? Remember, your employees are the backbone of your business. They are the ones who will help you accomplish your mission. If they are not included in the process, you can’t expect them to be motivated and engaged.

To create a successful digital transformation, you need to have the right digital culture. You need to have a culture that encourages participation, engagement, experimentation, and risk-taking.

Digital culture is not just about hanging out with friends on Facebook or watching funny videos on YouTube. Digital culture is about changing how you communicate, interact, and collaborate. If you want to create a successful digital transformation journey for your business, then you need to have the right digital culture.

Last Words

Digital transformation is not an easy task. You need to have the right strategy in place if you want to succeed. When starting your digital transformation project, make sure that you have all of these enablers in place before you start making changes. It will save you time, money, and frustration in the long run.

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Change Management

Head of Digital Transformation

The head of digital transformation has a lot of responsibilities and duties. That is why, in choosing one, you need to get the right one. How will you know? Let us find out below.

Head of Digital Transformation

The head of digital transformation is responsible for the successful implementation and application of digital technologies and the information systems that they will need, and then to ensure that those systems meet the needs of those who use them.

Then, he should also be able to manage the required change management process to ensure that people not only understand how to use the technology but also understand why it is important for them to do so.




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The head should also be able to help with the design and implementation of projects, as well as setting targets and ensuring compliance with them. Of course, he should be responsible for the success of the business and responsible for making sure that it meets its goals and objectives, and that management understands and appreciates this 

Then, the head should be a visionary who can see the future. That is, he should be able to see what is going to happen in the future because of technology, so he can be prepared for it, and then use this technology to take advantage of it.

Further, he should have a lot of patience. In the process, there will be many challenges that will have to be resolved. He will also need to deal with many people from different backgrounds, with different personalities and work cultures. It will not be easy.

He should also have a lot of diplomacies and a sense of humor to help him be patient enough when dealing with people and situations. The head should also have a passion for innovation and technology in general so that he can know what’s going on in the industry and what’s possible with technology. Finally, he must also be able to make sound decisions based on facts rather than on emotions or personal opinions.

Head of Digital Transformation: Key Skills

To find the right head of transformation, you should look for someone that: 

  • can meet the needs of users and integrate technology with business strategy
  • has deep knowledge of the technology industry
  • has great leadership skills, including the ability to lead change, inspire people and manage teams.

The head must be able to understand how the company works and what technology is needed to help it work better. He must also be able to see what is going to happen in the future and how technology will help.

He should also be very familiar with the latest technology, including the latest trending innovations in technology. Like artificial intelligence (AI) and machine learning (ML). Therefore, he should also have a background in computer science or programming. He should be able to understand how each part works and how they will fit together. He should also understand how to use systems such as web services, databases, and data warehouses.

Conclusion

So, do you think that you have found the right head of transformation? Do you think that he has the experience and skills required to be one?

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Change Management

Corporate Digital Transformation

Corporate digital transformation can be hard to do without the right plan. Doing such a large transformation needs all the help it can get. Why is that so? Let us know below.

Corporate Digital Transformation

Large companies planning to do a digital transformation need to start with the end in mind. What are they trying to achieve? What are the goals? The key to this is knowing what legacy systems you have, and where they are.

Then, after knowing where legacy systems are, you can now start planning how to integrate those systems into a cohesive platform that can be used by everyone.




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To do this, companies need to have the right talent in place. In other words, you need to hire the right people, who can help you plan as well as do this transformation.

The first step is to hire the right people, however. Doing so will help you achieve your goals and objectives faster.

Planning a digital transformation is not easy. It takes a lot of planning and a lot of effort. Many companies don’t know where to start, especially if they have a lot of legacy systems in place. It doesn’t matter what company you are planning to do a digital transformation for. It’s always going to be hard without the right plan in place.

If you do not have the right plan set up from the beginning, then it may be hard for you to achieve your goals. It will take longer than it should – and at the end of it all, you may not even get there, and wonder why it didn’t work out so well.

Corporate Digital Transformation: How?

You need to hire the right people. The people who will help you set up all that you need for your corporate digital transformation as well as those who will help you drive that transformation into reality. 

Doing so will make your transition easier, and will make sure everyone has access to all of the information they need in an orderly fashion. Getting everyone on board with this kind of change is critical. Hiring the right people is very important for success.

Once all of these things are done, then your corporate digital transformation can start. It takes time. But with the right people in place, and with all plans laid out clearly, then it can happen sooner rather than later. All that is left is to follow through with the plans – which means doing something about them daily. 

It’s not easy doing a corporate digital transformation, but it can be done. This is not going to happen overnight, however. It will take a lot of time. You need to have the right plan in place, and then follow through with that plan daily.

You need to keep everyone on board with this. If you do not, then it will be hard for you to achieve your goals and objectives. It won’t be easy, but it can be done.

The Takeaway

It’s not easy doing a corporate digital transformation. It may take time, but if you have the right plan set up, and the right people in place, then your digital transformation can start sooner rather than later.

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Change Management

Digital Transformation and IoT

Digital transformation and IoT should work together so that companies can ensure a higher chance of success. But what is IoT and how can it help your transformation? 

Internet of Things (IoT): What Is It?

The Internet of Things or IoT is an interconnection of uniquely identifiable embedded computing devices within the existing Internet infrastructure. They are equipped with sensors, processing power, software, and other technologies. And connect to and exchange data with other devices and systems over the Internet or other communication networks.

Some IoT devices we can see today are:




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  • Smartphones
  • Smartwatches
  • Smart TVs
  • Wireless speakers
  • Smart refrigerators
  • Smart plugs
  • Fitness gear
  • And many more…

IoT helps businesses to be more efficient. If your company is still not using IoT, it is time to change. Think of the possibilities if the data from these smart devices could be analyzed and used in your business. How can you use it? 

It can help you improve your business processes. As an example, you can monitor the use of equipment or measure real-time traffic conditions. You can also use it for predictive maintenance or real-time optimization of routes or logistics operations.

With IoT, you can collect data from the field to turn into actionable insights for better business decisions. This will help you make informed decisions, reduce costs, and increase revenue. It will also help you better understand your customers’ behavior and anticipate their needs. 

Do not hesitate to start tracking data from your machinery or other assets. You can do this with IoT sensors that are connected to the internet, analyze the data, and take actions accordingly. Or you can track your employees’ performance through wearable devices that measure their productivity and efficiency. 

Digital Transformation and IoT

It will help your company become more customer-centric by collecting useful insights about what customers are thinking, doing, or saying on social media. So that you can improve their experience with your brand. It will also help provide personalized customer service by listening to what they have to say on social media so that you can give them what they want quicker than ever before.

Further, it will also help companies collaborate better by connecting different departments so that no one is working in silos anymore. It will enhance employee engagement because employees will be able to monitor their performance through wearable devices that monitor their fitness levels at work. So they can boost productivity while keeping healthy at the same time because keeping fit and healthy at work also boosts employee engagement and work productivity too! 

It will improve customer engagement because customers will receive real-time updates on products and services. This is through smartphone apps and social media so that they stay engaged with your brand even when they are not physically in front of you! 

Conclusion

As you can see, IoT is a very powerful tool that can help companies transform their business. If you want to start using IoT in your business, then you need to see what your company needs and fill them with these devices.