Categories
Change Management Change Management Tools

How to work in SAAS from home in the next normal era

Working in SAAS from home is different than working in an office. There is no office to escape to, so you have to find your own space.
In this article we will try to give the best tips on working from home in the SAAS industry:

Maintain a strong presence!

In an office it is easy to just walk around and talk to your co-workers, and if you’re feeling stressed you can go to the kitchen or get a coffee. When working from home, you have to be more proactive and create your own social circle.

If you do not already have one, start a group chat with some co-workers and use it regularly. If you have a family, hang out with them at night (when they are awake) and enjoy their company.
Go out for coffee with someone from the office on your own time. When someone asks if anyone wants to grab a coffee, suggest that everyone else go out because you would like to stay at home for the day. If your boss is cool they will not mind that you want to work from home on occasion.




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Working from home can be lonely sometimes, so it’s important to maintain a strong presence in the office environment while working remotely.

Make your house a home!

When working from home using public equipment such as printers or scanners can be annoying because they are always occupied by other people in the office. For this reason we recommend that everyone gets their own printer/scanner/fax machine and set it up in their house so there is no need to go anywhere else when needed.

A desk is also recommended so you can spread out things such as papers or magazines while working at home. It will also be easier to get work done when there is no other distractions around such as children or pets running around.

If possible get a big screen TV and connect your computer to it so that you can watch movies or TV series while getting work done. This is also a great way to escape the loneliness of working from home!

Have some good snacks ready!

Working long hours can cause hunger especially when you are sitting at your computer without any proper food nearby, so make sure you have some good snacks near by! Something salty combined with something sweet will be great for most people.
Make sure the snacks are not too noisy or distracting (e.g. chips bag rustling) so that others in the house won’t complain about them being too distracting during meetings on Skype etc..

Sometimes it’s just nice to have someone else around while working, so having delivery food or pizza nearby might help keeping yourself motivated during long hours of work without any breaks! I know I prefer not having a lunch break because I want my food delivered directly to my desk.. 😉 </meta name=”description” content=”working>

When going out make sure everyone knows where you are and who you’re going with (if they ask).

When working remotely it’s easy to get distracted by something else instead of getting back to work after lunch break; for this reason always make sure your boss knows who you’re meeting with at lunch time, what time you’ll be back, etc.. Make sure he knows that if he needs anything urgent he can call/message/call-me-back-later-message any time during this time period..

😉 Make plans after work! If possible go out with friends after work instead of staying home all evening.. You never know what might happen and it’s nice sometimes being able to hang out together after all those hours spent at work… especially when going out with people from work..

Working hard is important but so is having fun!

During weekends try not staying up too late during nights; otherwise Monday morning will be difficult.. Try not using sleeping pills because they don’t let your body rest properly; instead try taking short naps throughout the weekend..

🙈 If possible take holidays off instead of staying late at night even if there isn’t any scheduled meetings during weekends..

😉 Don’t forget about healthy eating & sleeping habits! I know this sounds obvious but sometimes we let ourselves go for longer periods of time because we’re too busy; however our health really depends on us taking care of ourselves properly especially when working long hours… It doesn’t always have to mean eating organic foods but try avoiding junk food as much as possible… Using healthy snack options (e.g. nuts) will help your body recover properly without affecting sleep patterns so much…

😉 A lot of people also use alcohol as another way of forgetting about problems when working hard; however alcohol seriously messes up sleep patterns which will eventually affect productivity levels enormously… Try avoiding drinking alcohol when stressed and instead try exercising or playing video games… You’ll feel better afterwards..

🙈 As mentioned earlier try taking holidays off instead of staying late at night even if there isn’t any scheduled meetings during weekends (plus nobody likes Mondays anyway)… You’ll appreciate them more afterwards…

Here are some tips to handle your WFM (work-from-home) experience:

1. Make your office less boring

If you are working in an office, you don’t have to be in the same room all day. You can escape to the coffee machine or bathroom and get some fresh air.
You don’t have this luxury when working from home. You have to make your home office much less boring to be able to focus for hours on end.
The best way to make your home office less boring is to get some plants. They will not only make your room look more appealing, but they will also improve the air quality, and reduce noise.

2. Use headphones or earplugs

The worst thing that can happen when working from home is having a noisy neighbor who likes to slam doors and play loud music before 11 am.
This is why you need headphones or earplugs with you at all times (unless you are the one playing music at full volume). This way you will not be interrupted by the noise of other people.

3. Let people know what time zone you’re in

Your clients might think it’s weird if they call you at noon and you answer the call at 3 pm because you were sleeping or taking a power nap (we all need one of those).

4. Don’t leave the house without your laptop

If you go somewhere without your laptop, do not expect to get any work done that day (unless it’s really urgent). You might end up doing some chores or going out with friends, but when you get back home at 6 pm, it’s game time again! Don’t waste that precious time sleeping when you could be working! 🙂

5. Have an emergency phone line

Your internet might cut out once in a while, but usually it’s stable and it won’t cause any problems (hopefully). Your cellphone reception might be unstable as well, but without internet and phone reception, your business is pretty much dead anyway.  So make sure that if something like this happens, there is someone who can help out immediately: a friend or family member who can pick up the phone if someone calls for a question, or someone who can fix it for you if there is an emergency.  Sometimes it might even be useful for that person to know a little bit about programming!

Categories
Change Management Change Management Comparison

Jira Service Desk Vs Wix Answer: Full Comparison

Tools like Jira Service Desk and Wix Answer can hasten your change management process. Read this post to find out more.

What Is Jira Service Desk?

Known as a featured service desk platform Jira Service Desk is created to provide solutions for your ITSM or IT Service Management and customer service. Moreover, this tool allows your IT team to utilize the software to deliver end-to-end services to your customers.

With this outstanding tool, your team can easily handle their needs. These include seeking help, asking for new services, and reporting cases and incidents in the service desk.  Moreover, it can automate streamlines ticket routine and notifications.




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Jira Service Desk Features

  • Automation Of Recurring Tasks

There is no denying that repetitive tasks can get your company waste time and stuck in a place where no good things happen. To change this, Jira Service Desk empowers you to set up automation, lightening up your business workload and enable to focus more on solving critical issues.

  • ITIL-certified service desk

Information Technology Infrastructure Library or ITIL is a set of best practices for ITSM to achieve successful ITIL operations which this tool has. Thus, you can be guaranteed on the service and assist you will receive from it.

  • Jira Software integration

With Jira Service Desk, you can easily identify and address the real cause of your issues and problems. Moreover, this tool boost linking of IT tickets to the backlog of your website.

Jira Service Desk Pricing Plans:

Jira Service Desk comes Free trial plan. It also has another plan like Small Teams for $10/month, Growing Teams for $20/agent/month, Server starts at $10, and Data Center starts at $12,000/year.

What is Wix Answer?

Wix Answer is a support desk software program solution which has all the equipment you need. Furthermore, this tool is usually part of the Wix platform that provides you all of the necessary features to support the client support for free.

Wix Answer contains help desk features like a ticketing system, call center, and numerous much more. Furthermore, this really is made to facilitate Wix users to make use of and influence their particular workplace support.

Wix Answers Features And Rewards

  • Ticket Supervision for Multiple Channels

With Wix Answers, you very easily improve all of your customers aid tickets found in varied channels. These include social network devices, phone, and email. Also, just simply by correctly monitoring all those seats, you immediately respond on your consumer requirements and desires.

  •  Built/in Customer service Assist

Wix Right answers allows one to combine your complete support applications in a single customer service platform. With this way, it is simple to improve the company’s program and understanding basis together with your integrated customer service.

  •  Access to Achievable Info

This brilliant software offers you a great centralized plan that permits you to include a clear and powerful concerning your company process. This similarly consists of the support and actions of clients, products, and support. Thus, it is possible to very quickly develop the best decision once facing difficulties and troubles.

Wix Answers Pricing Plans:

As part of website builder, Wix, Wix Answers is absolutely free for its users.

Categories
Change Management Change Management Comparison

Salesforce Essential Vs. Samanage: Full Details, Comparison, Review

Both change management tools like Salesforce Essential and Samanage. Read this post to find out more.

What is Salesforce Essential?

As part of Salesforce 2017 sections together with Sales/Service Cloud, Salesforce Essentials is generally created to help you, if you happened to have a business, sell item faster and better. Furthermore, this fitted with apps which may be cleverness, offering better client care whilst controlling almost all support stations at once.

Salesforce provides superb support with support teams gear and capacity to take care of customers. Likewise, this is about with extra features just like clients assist throughout stations, stretches constant consumer encounters, expands steady buyer activities, plus more.




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Salesforce Features and Benefits

  • Support Customers through Stations

Once this involves client support, you have to control and coordinate all of the demands that your clients need around varied programs. With Salesforce Basics, it all gives multichannel assist that allows one to function more proficiently whilst resolving complications skillfully.

  •  Offer Constant Encounters

There is absolutely no question that customers and site visitors today will differ demand than previously. They will digital encounter that they can simply by no means experienced right before.

Salesforce Basics contains combination and connection about contact factors characteristic which usually enables one to connect and date purchasers immediately. Likewise, that might produce similar support circumstances when you want.

  • Lengthen Customer Self-Service

You will see only a great immediate when your customer wants to simply resolve the problems they may be tired of. Such as the correct response to a good product-related query or perhaps numerous additional comparable factors.

Furthermore, Salesforce can make sure this is in fact solved just by offering a great exceptional easy-to-navigate support website on your purchaser immediately.

Salesforce Essentials Pricing Plans:

Salesforce Essentials comes with the free trial. As for another plan, it has Service Cloud Essentials for $25/user/month.

What is Samanage?

Named as a prime IT support desk and asset administration software, Samanage is likewise one of the best expert device choices. This kind of outstanding application can be very easily implemented within your business procedure through SOFTWARE and cloud model.

Samanage does not really need any kind of hardware or software to set up. Furthermore, this will certainly not require any repair in almost all, giving the very best service of worry-free.

Once you implemented this kind of answer, that instantly does indeed complicated jobs like gathers all the advantage configuration info and enables it comprehensive credit reporting through a guaranteed beautiful user interface. Also, this enables one to submit virtually any request online, giving the IT support with instant access to related asset construction.

Samanage Spotlight Features And Benefits

• Offers Necessary Features For this Service Table

Samanage includes ITIL Info Technology Facilities Library or simply rule. Quite simply, it has all of the important features that you need within an organization method like services support requirements of large IT ALL operations, ticketing, problem and incident resolving, and change supervision.

• Without effort And Aesthetically Designed

With Samanage’s Dash, you can gain a deep regarding all the IT AGAIN activity inside your company. These types of important ideas come in metrics, graphs, KPI key overall performance signals, and so forth, empowering the professionals to obtain the big picture in a single glance.

Offload Non-core Daily Tasks To create IT More effective

As you might already know, regular tasks can harm and decelerate your THIS service. With Samanage characteristic that allows you to produce a self-service portal, you are able to quickly offload their program. Likewise, all its features and support are ITIL certified.

Samanage comes with an IT ALL service directory that allows you to determine and distribute available support service in the website. On top of that, the list feature may take out and block irritating requests, providing your IT AGAIN and support team a much better working environment.

Samanage Pricing Plans:

Samanage comes with a free trial plan. However, for other plans like a quote-based plan, you need to the contact vendor.

Categories
Change Management Change Management Tools

Atera Vs. SysAid: Details, Features, Comparison

Change management is an essential step for any business to succeed in today’s competition. Tools like Atera and SysAid can haste that process.

What is Atera?

Regarded better seeing that RMM or possibly remote monitoring and supervision software, Atera can appeal IT MSP or supervised services service providers and professionals which usually give you an impulsive system that puts your entire THAT control and monitoring processes in the same position.

This remarkable tool collects PSA, RMM, and Out of the way Access that happen to be capable to control, keep, and take care of your client complications no matter location as well as time. Furthermore, Atera uses the best of technician-based rates scheme, so this means you can find the money for it even if you have minor resources.




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Atera Benefits And Features

  • One-stop RMM Program for MSPs

Atera, designed as a total IT ALL supervision resolution, combines all the push-button control. These include PSA and RMM in one program. With its MSP and IT AGAIN professionals, solution tool combines all of your operations in one program.

Additionally, this possesses features to love advanced report generation, invoicing, payment, patch managing, real-time notices, help table, server scripting, and numerous more.

  • Better Management Control

As Atera combines all the things in a single place, you can easily experience total control of all of your organization process. These kinds of range from controlling and monitoring IT networking to robotizing complex functions.

Additionally, that lets you conduct additional pursuits like remote control, deal with and operate patches, trails THAT investments and selections, carries out protection checks, download program,

  • SaaS-based Program

Not like various other any kind of treatment software, Atera possesses a straight every technician rates model. Furthermore, it eradicates the need for negotiations on terms and can be used from virtually any desktop, device or cell device.

Atera Pricing Plans:

Atera offers Free trial, Pro plan for $79/technician per month, Growth for $119/technician per month, and Power for $69/technician per month.

What is SysAid?

If you are searching for a software program tool which has rich, configurable, and highly-scalable features than SysAid may be the right device for you. This likewise identifies simply by Expert’s Choice Honor and Great Consumer Encounter Award.

SysAid can be your many essential application if occur to look for the two help table and advantage administration answer as it all of the features that you might want. Likewise, it has diverse modules and platform that you just select.

In addition, this tool facilitates both iOS and Android mobile products, allowing your company to be available to clients and site visitors anytime and anywhere. SysAid comes with IT supervision features which have everything that you require in one place, including IT ALL, chat, cellular device control, mobile applications, industry, and so forth.

SysAid Features

  • International IT Support Desk and Asset Administration Platform

With SysAid characteristic for support desk and asset operations into one place, this enables you with the notices without the necessity of logins. It does this kind of with its Light-weight Directory Gain access to Protocol characteristic.

Moreover, it inventory administration program may boost your recognition for network and mobile phones. Thus, that enables one to proceed along the way while removing the need for manual entry or maybe importation.

  • Support Desk and Remote Advantage Management

SysAid is produced to handle help office while controlling, controlling, and analyzing your speed and agility slightly. That as well enables you to resolve basic troubles and challenges.

Finally, this brilliant instrument can instantly integrate any kind of service ask for that your clients want through email.

  • Program Set up

SysAid allows one to set up without learning about this as well very much. Furthermore, this business offers teaching and totally free instruction video clips.

SysAid Pricing Plans:

SysAid comes with Free trial plan. But for Quote-based Plan, you need to contact the vendor.

Categories
Change Management Change Management Tools Reviews

Atera Vs. Salesforce Essential: Full Review and Comparison

Change management tools like Atera and Salesforce Essential can speed up your change process. Read this post to find out more.

What is Atera?

Known better as RMM or remote monitoring and management software, Atera can cater IT MSP or managed services providers and IT professionals which give you spontaneous platform that puts all of your IT management and monitoring processes in the same place.

This outstanding tool gathers PSA, RMM, and Remote Access that are able to manage, maintain, and resolve your customer problems regardless of location or time. Moreover, Atera uses the best of technician-based pricing scheme, meaning you can afford it even when you have little resources.




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Atera Benefits And Features

  • One-stop RMM Software for MSPs

Atera, designed as a total IT management solution, combines all the remote control. These include PSA and RMM in one platform. With its MSP and IT professionals, this brilliant tool combines all of your IT management in a single software.

Moreover, it has features like advanced reporting, invoicing, billing, patch management, real-time notifications, help desk, scripting, and many more.

  • Better Management Control

As Atera combines everything in a single place, you can easily have total control over all of your business process. These range from managing and monitoring IT networks to automating complex processes.

Additionally, it lets you do other activities like remote control, manage and run patches, tracks IT assets and inventories, performs security checks, download software,

  • SaaS-based System

Unlike other any solution tool, Atera has a straight per technician pricing model. Furthermore, it eliminates the need for negotiations and can be accessed from any desktop, tablet or mobile device.

Atera Pricing Plans:

Atera offers Free trial, Pro plan for $79/technician per month, Growth for $119/technician per month, and Power for $69/technician per month.

What Is Salesforce Essentials?

As part of Salesforce 2017 segments together with Sales/Service Cloud, Salesforce Essentials is usually produced to assist you, if you occurred to have a small company, sell item quicker and better. Furthermore, this furnished with apps which can be cleverness, providing better customer care while controlling all support channels at once.

Salesforce Requirements offers excellent support with support teams equipment and capability to take care of clients. Likewise, it is about with additional features just like customers assist across stations, extends constant customer encounters, extends steady customer activities, and more.

Salesforce Essentials Features and Rewards

  • Support Clients throughout Stations

When it comes to client service, you have to manage and organize all of the requests that your customers need across diverse channels. With Salesforce Basics, it provides multichannel assist that enables you to function more efficiently whilst solving problems proficiently.

  •  Offer Consistent Encounters

There is no question that consumers and site visitors nowadays will vary demand than previously. They digital experience that they can by no means experienced just before.

Salesforce Essentials includes cohesion and connectivity around touch factors feature which usually empowers one to hook up and connect with buyers instantly. Also, it may create comparable support situations every time you want.

  • Extend Client Self-Service

You will see just an instant when your consumer wants to just resolve the complications they are tired of. Included in this are the correct answer to a good product-related query or various other similar points.

Furthermore, Salesforce can make sure that this is actually solved simply by offering an excellent easy-to-navigate support portal on your buyer immediately.

Furthermore, a solution tool allows you to produce a great info web page like Frequently asked questions and general public Q&A Discussion board. Thus, that permits the clients to hook up with the organization

Salesforce Essentials Pricing Plans:

Salesforce Essentials comes with the free trial. As for another plan, it has Service Cloud Essentials for $25/user/month.

Categories
Change Management Change Management Comparison

Jira Service Desk Vs Wix Answer: Full Comparison

Tools like Jira Service Desk and Wix Answer can hasten your change management process. Read this post to find out more.

What Is Jira Service Desk?

Known as a featured service desk platform Jira Service Desk is created to provide solutions for your ITSM or IT Service Management and customer service. Moreover, this tool allows your IT team to utilize the software to deliver end-to-end services to your customers.

With this outstanding tool, your team can easily handle their needs. These include seeking help, asking for new services, and reporting cases and incidents in the service desk.  Moreover, it can automate streamlines ticket routine and notifications.




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Jira Service Desk Features

  • Automation Of Recurring Tasks

There is no denying that repetitive tasks can get your company waste time and stuck in a place where no good things happen. To change this, Jira Service Desk empowers you to set up automation, lightening up your business workload and enable to focus more on solving critical issues.

  • ITIL-certified service desk

Information Technology Infrastructure Library or ITIL is a set of best practices for ITSM to achieve successful ITIL operations which this tool has. Thus, you can be guaranteed on the service and assist you will receive from it.

  • Jira Software integration

With Jira Service Desk, you can easily identify and address the real cause of your issues and problems. Moreover, this tool boost linking of IT tickets to the backlog of your website.

Jira Service Desk Pricing Plans:

Jira Service Desk comes Free trial plan. It also has another plan like Small Teams for $10/month, Growing Teams for $20/agent/month, Server starts at $10, and Data Center starts at $12,000/year.

What is Wix Answer?

Wix Answer is a support desk software program solution which has all the equipment you need. Furthermore, this tool is usually part of the Wix platform that provides you all of the necessary features to support the client support for free.

Wix Answer contains help desk features like a ticketing system, call center, and numerous much more. Furthermore, this really is made to facilitate Wix users to make use of and influence their particular workplace support.

Wix Answers Features And Rewards

  • Ticket Supervision for Multiple Channels

With Wix Answers, you very easily improve all of your customers aid tickets found in varied channels. These include social network devices, phone, and email. Also, just simply by correctly monitoring all those seats, you immediately respond on your consumer requirements and desires.

  •  Built/in Customer service Assist

Wix Right answers allows one to combine your complete support applications in a single customer service platform. With this way, it is simple to improve the company’s program and understanding basis together with your integrated customer service.

  •  Access to Achievable Info

This brilliant software offers you a great centralized plan that permits you to include a clear and powerful concerning your company process. This similarly consists of the support and actions of clients, products, and support. Thus, it is possible to very quickly develop the best decision once facing difficulties and troubles.

Wix Answers Pricing Plans:

As part of website builder, Wix, Wix Answers is absolutely free for its users.

Categories
Change Management Change Management Comparison

SysAid Vs. JitBit HelpDesk: Full Details, Comparison, And Review

Change management can increase your company’s productivity and sales. With tools like SysAid and JitBit HelpDesk, you can easily achieve your goal.

What is SysAid?

If you are looking for a software tool that has rich, configurable, and highly-scalable features than SysAid is the right tool for you. It also recognizes by Expert’s Choice Award and Great User Experience Award.

SysAid can be your most important tool if happen to look for both help desk and asset management solution as it all the features that you need. Also, this tool has different modules and platform that you choose.




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Additionally, this tool supports both iOS and Android-based mobile devices, allowing your business to be accessible to customers and visitors anytime and anywhere. SysAid comes with IT management features that have everything that you need in one place, including IT, chat, mobile device management, mobile apps, industry, and so on.

SysAid Features Benefits

  • Scalable IT Help Desk and Asset Management Platform

With SysAid feature for help desk and asset management into one place, it empowers you with its notifications without the requirement of logins. It does this with its Lightweight Directory Access Protocol feature.

Moreover, this tool inventory management system can boost your detection for network and mobile devices. Thus, it allows you to proceed in the process while eliminating the need for manual entry or importation.

  • Help Desk and Remote Asset Management

SysAid is created to automate help desk while managing, controlling, and analyzing your performance remotely. It also allows you to solve simple difficulties and challenges.

Lastly, this brilliant tool can automatically integrate any service request that your customers want via email.

  • System Setup

SysAid enables you to set up without the need of learning about it too much. Moreover, this company offers training and free instruction videos.

 SysAid Pricing Plans:

SysAid comes with Free trial plan. But for Quote-based Plan, you need to contact the vendor.

What Is JitBit HelpDesk?

If you are searching for an extensive help table that comes with a reliable ticketing program, then JitBit HelpDesk may be the right device for you. It had been created to assist you to manage and track inbound request email messages, including connected tickets, harnesses machine learning, automate jobs, and so on.

JitBit HelpDesk is usually unlike traditional help office solution since it has probably the most powerful SNOOZE API that may incorporate with diverse exterior apps. Furthermore, this can also work with your company’s existing software program, email, mention just a few.

JitBit HelpDesk Benefits

• Simplified Support Desk Attempts

With JitBit HelpDesk, streamlining your brokers and customers to the perfect use is not really difficult any longer. This amazing tool may control and manage coming from email seat tickets to access the self-service website easily.

  • Better Client Support

JitBit HelpDesk enables one to handle the customer service within a top quality method. This includes a feature that could very easily display and recommend correct and relevant content articles to clients right away.

  • Efficient Ticket Administration

When that comes to controlling ticket, JitBit HelpDesk is able to see the position of all your brand-new and regular tickets. Likewise, this may use the filtration system feature to customize the view and categorize this at will.

JitBit HelpDesk Pricing Plans:

JitBit HelpDesk offers Free Trial, follows by Helpdesk Ticketing System Small Plan for $1699, Company Plan for $3499, and Enterprise for  $4999.

It also offers SAAS Help Desk Freelancer Plan for $29 per month, Startup Plan $69 per month, Company Plan for $129 per month, and Enterprise Plan $249 per month

Categories
Change Management Change Management Tools Reviews

Salesforce Essentials Vs. Zoho Desk: Features, Details, And More

Change management tool like Salesforce Essentials Vs. Zoho Desk can improve your business right away. Read this post to find out more.

Salesforce Review

As part of Salesforce 2017 segments together with Sales/Service Cloud, Salesforce Essentials is here to assist you, if you occurred to have a small company, sell item quicker and better. Furthermore, this furnished with apps which can be cleverness, providing better customer care while controlling all support channels at once.

Salesforce Requirements offers excellent support with support teams equipment and capability to take care of clients. Likewise, it is about with additional features just like customers assist across stations, extends constant customer encounters, extends steady customer activities, and more.




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Salesforce Essentials Features

  • Support Clients throughout Stations

When it comes to client service, you have to manage and organize all of the requests that your customers need across diverse channels. With Salesforce, it provides multichannel assist that enables you to function more efficiently whilst solving problems proficiently.

  •  Offer Consistent Encounters

There is no question that consumers and site visitors nowadays will vary demand than previously. The digital experience that they can by no means experienced just before.

Salesforce Essentials includes cohesion and connectivity around touch factors feature which usually empowers one to hook up and connect with buyers instantly. Also, it may create comparable support situations every time you want.

  • Extend Client Self-Service

You will see just an instant when your consumer wants to just resolve the complications they are tired of. Included in this are the correct answer to a good product-related query or various other similar points.

Salesforce can make sure that this is actually solved simply by offering an excellent easy-to-navigate support portal on your buyer immediately.

Pricing Plans:

Salesforce comes with the free trial. As for another plan, it has Service Cloud Essentials for $25/user/month.

Zoho Desk Review

Known better as a support tool that enables your business to deliver the greatest client support your customers and visitors, Zoho Desk helps your clients in relevant content material searching. Moreover, this solution tool offers what it takes to improve your organization procedure, stats, as well as reports, permitting to come up with a much better decision.

Zoho Desk enables you to deliver top support not really just for your consumers but likewise for your group. These include the very best tools, multiple support stations, task software, and many more. Therefore, this allows you and your team to have the best services your buyers can possess.

Zoho Office Highlighted Features

  • Advanced Support For Multiple Channels

With Zoho Workplace, you can easily gain levels the two of the support choice and stations, allowing you to deliver top quality customer support. Moreover, it enables you to produce a solid relationship with clients and site visitors, producing found in better profits.

  • Better Incorporation And Ticketing Program

Zoho Desk’s incorporation feature provides you with different sort of support programs that enable you to select and style the process of how you want. Furthermore, when it comes to the ticketing system, your consumer can easily choose to ask any questions any time they will while buyer support is usually 24/7 prepared to help.

Regarding social press integration, this solution tool allows your client to send and submit support requests, inquire questions, help demands, and more. It supports best social mass media channels like Facebook, Tweets, and numerous more

  • Search And Answers

Customers like a company that helps them with their particular search. With Zoho Desk, you can create your own understanding bases that answer to queries and problems related services and products.

Zoho Desk Pricing Plans:

Zoho Desk comes with a free trial, following by Professional plan for $15/agent/month, and Enterprise for $30/agent/month.

Categories
Change Management Change Management Comparison

JitBit HelpDesk Vs. LiveAgent: Full Comparison

Changement management process can be easily achieved if you use tools like JitBit HelpDesk and LiveAgent. Read this post to find out more.

What Is JitBit HelpDesk?

If you are looking for a comprehensive help desk that comes with a trusted ticketing system, then JitBit HelpDesk is the right tool for you. It was created to help you manage and track incoming request emails, including associated tickets, leverages machine learning, automate tasks, and so on.

JitBit HelpDesk is unlike traditional help desk solution as it has one of the most powerful REST API that can integrate with different external apps. Moreover, it can function with your company’s existing software, email, to name a few.




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JitBit HelpDesk Benefits

•    Simplified Help Desk Efforts

With JitBit HelpDesk, simplifying your agents and end-users to the best use is not difficult anymore. This awesome tool can control and manage from email tickets to access the self-service portal effortlessly.

  • Better Customer Service

JitBit HelpDesk allows you to handle your customer service in a top quality way. It has a feature that can easily show and suggest accurate and relevant articles to customers right away.

Streamlined Ticket Management

When it comes to managing ticket, JitBit HelpDesk has the ability to see the status of all your new and ongoing tickets. Also, it can use the filter feature to customize your view and categorize it at will.

JitBit HelpDesk Pricing Plans:

JitBit HelpDesk offers Free Trial, follows by Helpdesk Ticketing System Small Plan for $1699, Company Plan for $3499, and Enterprise for  $4999.

It also offers SAAS Help Desk Freelancer Plan for $29 per month, Startup Plan $69 per month, Company Plan for $129 per month, and Enterprise Plan $249 per month.

What is LiveAgent?

As an award-winning helpdesk support platform, LiveAgent has all the channels you need in one single package. This brilliant too was distinguished with 2018 Supreme Software Award as well as Experts’ Choice Award for 2018.

 LiveAgent comes with features that support chat, email, social media integration, and more. Moreover, it is considered a powerful helpdesk application that is essential for activities like POP3 accounts, statuses, gamification, contact forms, file sharing, to name a few.

LiveAgent Highlighted Features And Benefits

  •  Client Engagement

LiveAgent has the ability to set up its platform in the simplest and fastest way. This amazing solution allows you to reach and engage both of your current and prospective clients, empowering you to interact with them in real time. As a result, this tool transforms you to be a more reliable company.

  • Unified Storage

LiveAgent comes with its all in one feature that allows you to handle your business process simpler. Moreover, this tool has an inbox feature that enables you t quickly respond to customer’s requests.

  • Reliable Support

LiveAgent empowers you to support your customer without using chat operator online. Instead, it has a specially designed customer portal where your customers and visitors can get the information they need. Furthermore, it has brilliant chat features that aid your clients in their searches and queries.


LiveAgent Pricing Plans:

LiveAgent  offers Free Trial, Ticket PLAN for $9 per agent, Ticket + Chat for $29 per agent/month, and All-Inclusive for $39 per agent/month.

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Change Management Change Management Comparison

LiveAgent Vs. Kayako: Full Comparison For You

Both LiveAgent and Kayako are excellent tools for you to use in change management process. Read this post to find out more about them.

What is LiveAgent?

As an award-winning helpdesk support platform, LiveAgent has all the channels you need in one single package. This brilliant too was distinguished with 2018 Supreme Software Award as well as Experts’ Choice Award for 2018.

 LiveAgent comes with features that support chat, email, social media integration, and more. Moreover, it is considered a powerful helpdesk application that is essential for activities like POP3 accounts, statuses, gamification, contact forms, file sharing, to name a few.




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LiveAgent Highlighted Features And Benefits

  •  Client Engagement

LiveAgent has the ability to set up its platform in the simplest and fastest way. This amazing solution allows you to reach and engage both of your current and prospective clients, empowering you to interact with them in real time. As a result, this tool transforms you to be a more reliable company.

  • Unified Storage

LiveAgent comes with its all in one feature that allows you to handle your business process simpler. Moreover, this tool has an inbox feature that enables you t quickly respond to customer’s requests.

  • Reliable Support

LiveAgent empowers you to support your customer without using chat operator online. Instead, it has a specially designed customer portal where your customers and visitors can get the information they need. Furthermore, it has brilliant chat features that aid your clients in their searches and queries.


LiveAgent Pricing Plans:

LiveAgent  offers Free Trial, Ticket PLAN for $9 per agent, Ticket + Chat for $29 per agent/month, and All-Inclusive for $39 per agent/month.

What Is Kayako?

If you are looking for a tool that can out your customer service channels into one place, then Kayako is the right tool for you. This brilliant solution is a cloud-hosted help desk software that is trusted by 50,000 companies around the world.

Currently, Kayako is used by 131,000 support, helping over 100 million customers. It has the ability to serve in a wide range of customer service needs, including NASA, De Beers, Peugeut, and more.

Additionally, Kayako supports other business process like live chat, tickets, web, email, calls or self-service, and so on, With this tool, you can effortlessly gain the best insight of your customer queries, including sales trends opportunities, performance metrics, support bottlenecks, to name a few.

Kayako Highlighted Benefits And Features

•    Self-service

Kayako empowers your customer to easily search for their answers and queries as you offer them 24/7 customer service. This process can be via a support portal, knowledge base, etc.

•    Advanced Customization

With Kayako features for customization, you will experience the best of it like never before. This tool enables you to create your own ticket and live chat forms for a specific goal and workflow.

Furthermore, you can effortlessly update your customer profiles and fields. Thus, it gives you a better insight and information when changes are needed. 

•    Streamline

Automating repetitive tasks can never be easier than Kayako. It automates a business process like macros, notifications, ticketing, and more.

Kayako Pricing Plans:

Kayako offers Free Trial plan. It also has other plans like Inbox for $9/agent per month, Team for $15/agent per month, Growth for $29/agent per month, Scale for $59/agent per month, and Enterprise for $90/agent.