Change Management

Digital Adoption

What is digital adoption? Why do companies need to ensure this right after digital transformation? If you want to know more, then you need to keep on reading.

Digital Adoption

Digital adoption is when the employees of a company become digitally literate and masters of their domain. It’s important because if the employees don’t know how to use and take advantage of the digital tools and systems, then they’ll find it very hard to complete their tasks.

What are the goals of digital adoption? What should you look out for? Here are some of the goals you need to achieve:

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  • Every employee should be digitally literate and trained on how to use the various digital tools as well as systems.
  • The training should be ongoing and continuous, there should never be a gap in the training sessions.
  • There should be a clear policy on how employees can access and use these digital tools and systems.
  • The policy should be communicated to employees and they should be made aware of the consequences of not following the policy. It should be very specific and detailed. Also, the policy should be flexible; it should be able to adapt to various scenarios and changes.
  • The digital tools and systems should be easy to use and they should also provide value add to employees.
  • The employees should feel that the use of these digital tools and systems is not a form of punishment or extra work they have to do; it’s part of their everyday work.
  • The digital tools and systems should provide efficiency in workflows, data management, tasks, etc.
  • The digital tools and systems should be integrated with the company’s business processes and systems.
  • The company website and other digital channels should be linked together so that there is a seamless interaction.

Effective training, an effective policy, better employee engagement, more efficient workflows, better data management, effective task completion, seamless interactions between all the systems and channels–that’s what will ensure digital adoption.

Digital Adoption: How?

So, how do you do digital adoption? First, your company will need to develop a digital strategy. The digital strategy will look at all the aspects of your company, its business processes, the tools and systems that are currently being used, the digital tools and systems you plan to incorporate, the benefits you expect to achieve, etc.

Then, it’s time to implement the strategy. You need to make sure that there is a proper communication channel between all the departments of your company. This way you’ll be able to develop an effective policy on the use of various digital systems and tools.

What are some of the things you can do to ensure digital adoption? Some of them are:

  • Develop a training program for employees; 
  • Make sure it’s regular and ongoing;
  • Include in-house training as well as training from outside resources (like third-party vendors).

A very important part of this process is making sure you hire employees who are digitally literate and well versed in the various digital tools and systems.


So, if you’re serious about ensuring that your company is ready for digital transformation, you need to make sure that your employees are digitally literate. And don’t forget about digital adoption.

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