Change Management

Digital Transformation 2021 Trends

What are some of the digital transformation 2021 trends that we can see today? What are some of these trends that you can integrate with your company? To find out, keep on reading.

Digital Transformation 2021 Trends

The Rise of Artificial Intelligence (AI) and Machine Learning (ML) Use

Today, many companies are now taking advantage of artificial intelligence (AI) and machine learning for various areas of their business. Firstly, they use AI and ML to make their business operations easier and more efficient. For example, AI and ML can be used in customer service for faster and better customer service.  

Secondly, AI and ML can also be used for predictive analytics to help make future predictions. For example, you can use AI and ML to predict the weather, traffic patterns, and even detect cyber threats.

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AI and ML are two of the technologies that many companies are betting on because they have the potential to make a huge impact on the business. You must know that you need to have a strong foundation of AI and ML to take advantage of these trends. You can get started by taking some of the online courses on them.

The Rise of Chatbot Technology

Chatbot technology is also another technology that many companies are betting on because it has the potential to transform your business processes. As a company, it allows you to reach out to your customers 24/7/365 via chat apps such as Facebook Messenger. 

In addition, chatbots don’t need vacations, unlike your human employee. They don’t need any breaks or sick leaves either. This is why many companies are developing their chatbot technology to improve their customer service experiences and even save costs.

Thus, one way for your company to benefit from chatbot technology is through customer service support through Facebook Messenger. For example, if you want to build a chatbot for your company’s blog, you can create a Facebook page for your blog. And then add a Facebook Messenger bot for it so that every question regarding your blog can be answered via the app. 

Taking Advantage of the Cloud

Lastly, one of the trends is companies taking advantage of the many cloud services and cost-effective hosting offered by cloud service providers. This is why many companies are now moving their business to the cloud. From your business perspective, you can use this cost-effectiveness to reduce your operational costs.

However, one thing that you need to take into account is that you must know what services you want from the cloud. For example, if you want to get something from the cloud, make sure that it is secure and robust enough for your company’s needs. If not, then it is better to seek other options.


As you can see, you must be up-to-date with the digital trends that can help transform your business. This is why it is important to start exploring and evaluating them today. So, which one of these trends are you interested in? What do you think will fit your company’s needs?

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