LiveAgent Vs. Kayako: Full Comparison For You

Both LiveAgent and Kayako are excellent tools for you to use in change management process. Read this post to find out more about them.

What is LiveAgent?

As an award-winning helpdesk support platform, LiveAgent has all the channels you need in one single package. This brilliant too was distinguished with 2018 Supreme Software Award as well as Experts’ Choice Award for 2018.

 LiveAgent comes with features that support chat, email, social media integration, and more. Moreover, it is considered a powerful helpdesk application that is essential for activities like POP3 accounts, statuses, gamification, contact forms, file sharing, to name a few.

LiveAgent Highlighted Features And Benefits

  •  Client Engagement

LiveAgent has the ability to set up its platform in the simplest and fastest way. This amazing solution allows you to reach and engage both of your current and prospective clients, empowering you to interact with them in real time. As a result, this tool transforms you to be a more reliable company.

  • Unified Storage

LiveAgent comes with its all in one feature that allows you to handle your business process simpler. Moreover, this tool has an inbox feature that enables you t quickly respond to customer’s requests.

  • Reliable Support

LiveAgent empowers you to support your customer without using chat operator online. Instead, it has a specially designed customer portal where your customers and visitors can get the information they need. Furthermore, it has brilliant chat features that aid your clients in their searches and queries.


LiveAgent Pricing Plans:

LiveAgent  offers Free Trial, Ticket PLAN for $9 per agent, Ticket + Chat for $29 per agent/month, and All-Inclusive for $39 per agent/month.

What Is Kayako?

If you are looking for a tool that can out your customer service channels into one place, then Kayako is the right tool for you. This brilliant solution is a cloud-hosted help desk software that is trusted by 50,000 companies around the world.

Currently, Kayako is used by 131,000 support, helping over 100 million customers. It has the ability to serve in a wide range of customer service needs, including NASA, De Beers, Peugeut, and more.

Additionally, Kayako supports other business process like live chat, tickets, web, email, calls or self-service, and so on, With this tool, you can effortlessly gain the best insight of your customer queries, including sales trends opportunities, performance metrics, support bottlenecks, to name a few.

Kayako Highlighted Benefits And Features

•    Self-service

Kayako empowers your customer to easily search for their answers and queries as you offer them 24/7 customer service. This process can be via a support portal, knowledge base, etc.

•    Advanced Customization

With Kayako features for customization, you will experience the best of it like never before. This tool enables you to create your own ticket and live chat forms for a specific goal and workflow.

Furthermore, you can effortlessly update your customer profiles and fields. Thus, it gives you a better insight and information when changes are needed. 

•    Streamline

Automating repetitive tasks can never be easier than Kayako. It automates a business process like macros, notifications, ticketing, and more.

Kayako Pricing Plans:

Kayako offers Free Trial plan. It also has other plans like Inbox for $9/agent per month, Team for $15/agent per month, Growth for $29/agent per month, Scale for $59/agent per month, and Enterprise for $90/agent.

Kayako Vs. Wix Answer: Full Details, Features, And Price

Change management is not an easy process without tools like Kayako and Wix Answer. Read this post to find out how can they help you.

What Is Kayako?

If you are looking for a tool that can out your customer service channels into one place, then Kayako is the right tool for you. This brilliant solution is a cloud-hosted help desk software that is trusted by 50,000 companies around the world.

Currently, Kayako is used by 131,000 support, helping over 100 million customers. It has the ability to serve in a wide range of customer service needs, including NASA, De Beers, Peugeut, and more.

Additionally, Kayako supports other business process like live chat, tickets, web, email, calls or self-service, and so on, With this tool, you can effortlessly gain the best insight of your customer queries, including sales trends opportunities, performance metrics, support bottlenecks, to name a few.

Kayako Highlighted Benefits And Features

•    Self-service

Kayako empowers your customer to easily search for their answers and queries as you offer them 24/7 customer service. This process can be via support portal, knowledge base, etc.

•    Advanced Customization

With Kayako features for customization, you will experience the best of it like never before. This tool enables you to create your own ticket and live chat forms for a specific goal and workflow.

Furthermore, you can effortlessly update your customer profiles and fields. Thus, it gives you a better insight and information when changes are needed. 

•    Streamline

Automating repetitive tasks can never be easier than Kayako. It automates a business process like macros, notifications, ticketing, and more.

Kayako Pricing Plans:

Kayako offers Free Trial plan. It also has other plans like Inbox for $9/agent per month, Team for $15/agent per month, Growth for $29/agent per month, Scale for $59/agent per month, and Enterprise for $90/agent.

What is Wix Answer?

If you are looking to get a help application that has every one of the tools you need, then Wix Answer is definitely the tool you should be interested in. As part of the Wix platform, it offers you all of the necessary features to support consumer assistance for free.

Wix Answer is equipped with help office features such as a ticketing plan, call center, and various additives. In addition, it is designed to help users to utilize and leverage their workplace support.

This amazing tool can gain levels your customer’s support program, creating the own support center that is certainly right for the branding, support channels, entry pass supervision, shortly. As well, it includes the right support for the company’s internet site, government phone, etc.

Wix Answers Features And Rewards

  • Ticket Supervision for Multiple Channels

With Wix Answers, you can easily reduce costs of all your consumers assist tickets in distinct stations. These include social websites programs, mobile phone, and email. Furthermore, by simply appropriately checking those ticket, you right away reply on your customer demands and would like.

  • Built-in Local agent Support

Wix Answers enables you to mix your entire support programs in a single customer service platform. This way, you can easily improve the company’s system and knowledge bottom with your built-in call center.

  • Use of Workable Ideas

This brilliant software offers you a good centralized program that allows you to have got a clear and powerful regarding your company method.

That as well involves program and actions of customers, goods, and support. Thus, you may quickly think of the right decision when facing challenges and difficulties.

Wix Answers Pricing Plans:

As part of website builder, Wix, Wix Answers is absolutely free for its users.

Zoho Desk Vs. JitBit HelpDesk: Full Comparison And Review

Changemange tools like Zoho Desk and JitBit HelpDesk can change the way you handle your business process. Read this post to find out more.

What is Zoho Desk?

Known better as a support desk solution that empowers your company to deliver best customer service your customers and visitors Zoho Desk aid your customers in searching relevant content. Moreover, this brilliant tool has what it takes to increase your business process, analytics, and even reports, allowing to come up with a better decision.

Zoho Desk allows you to deliver top support not only for your customers but also for your team. These include the best tools, multiple support channels, task automation, and many more. Thus, it empowers you and your team to give the best service your customers can have.

Zoho Desk Highlighted Benefits And Features

  • Advanced Support For Multi Channels

With Zoho Desk, you can easily level up both of your support option and channels, allowing you to deliver top quality customer service.  Moreover, it enables you to create a strong relationship with customers and visitors, resulting in better sales and profits.

  • Better Integration And Ticketing System

Zoho Desk’s integration feature offers you different kind of support channels that empowers you to chose and design the process the way you want. Furthermore, when it comes to the ticketing system, your customer can effortlessly choose to inquire and queries any time they while customer support is 24/7 ready to help.

As for social media integration, this brilliant tool enables your customer to send and submit support requests, ask questions, call for help, to name a few. It also supports top social media channels like Facebook, Twitter, and many more

  • Search And Answers

Customers love a company that can help them with their search. With Zoho Desk, you can build your own knowledge bases that can answer to commonly asked questions and issues related to products and services.

Zoho Desk Pricing Plans:

Zoho Desk comes with a free trial, following by Professional plan for $15/agent/month, and Enterprise for $30/agent/month.

What Is JitBit HelpDesk?

If you are looking for a comprehensive help desk that comes with a trusted ticketing system, then JitBit HelpDesk is the right tool for you. It was created to help you manage and track incoming request emails, including associated tickets, leverages machine learning, automate tasks, and so on.

JitBit HelpDesk is unlike traditional help desk solution as it has one of the most powerful REST API that can integrate with different external apps. Moreover, it can function with your company’s existing software, email, to name a few.

JitBit HelpDesk Benefits

•    Simplified Help Desk Efforts

With JitBit HelpDesk, simplifying your agents and end-users to the best use is not difficult anymore. This awesome tool can control and manage from email tickets to access the self-service portal effortlessly.

  • Better Customer Service

JitBit HelpDesk allows you to handle your customer service in a top quality way. It has a feature that can easily show and suggest accurate and relevant articles to customers right away.

Streamlined Ticket Management

When it comes to managing ticket, JitBit HelpDesk has the ability to see the status of all your new and ongoing tickets. Also, it can use the filter feature to customize your view and categorize it at will.

JitBit HelpDesk Pricing Plans:

JitBit HelpDesk offers Free Trial, follows by Helpdesk Ticketing System Small Plan for $1699, Company Plan for $3499, and Enterprise for  $4999.

It also offers SAAS Help Desk Freelancer Plan for $29 per month, Startup Plan $69 per month, Company Plan for $129 per month, and Enterprise Plan $249 per month

Wix Answer Vs. Salesforce Essentials: Top Change Management Tools Comparison

Change management is an essential process that you as a leader must pursue. Tools like Wix Answer and Salesforce Essential can help with that journey

What Is Wix Answer?

If you are looking for a help desk software solution that has all the tools you need, then Wix Answer is one you are looking for. As part of the Wix platform, it offers you all the necessary features to support your customer service for free.

Wix Answer comes with help desk features like a ticketing system, call center, and many more. Moreover, it is designed to supports Wix users to utilize and leverage their own desk support.

This amazing tool can level up your customer’s support platform, creating your own help center that is right for the branding, support channels, tickets management, soon. Also, it has the right support for the company’s website, administration call, etc.

Wix Answers Features And Benefits

  • Ticket Management for Multiple Channels

With Wix Answers, you effortlessly streamline all of your customers support tickets in different channels. These include social media platforms, phone, and email. Moreover, by correctly tracking those tickets, you immediately respond to your customer needs and wants.

  • Built-in Call Center Support

Wix Answers allows you to merge all of your support channels in a single customer support platform. In this way, you can easily optimize the company’s system and knowledge base with your built-in call center.

  • Access To Actionable Insights

This brilliant tool offers you a centralized system that empowers you to have a clear and powerful insight into your company process. It also includes service and activities of customers, products, and support. Thus, you can easily come up with the right decision when facing challenges and difficulties.

Wix Answers Pricing Plans:

As part of website builder, Wix, Wix Answers is absolutely free for its users.

What Are Salesforce Essentials?

As part of Salesforce 2017 modules alongside Sales/Service Cloud, Salesforce Essentials is created to help you, if you happened to have a small business, sell product faster and better. Moreover, it equipped with apps that are intelligence, offering better customer support while managing all support channels in one go.

Salesforce Essentials offers its excellent service with support teams tools and ability to take care of customers. Also, it comes with other features like customers support across channels, extends consistent customer experiences, extends consistent customer experiences, and more.

Salesforce Essentials Features and Benefits

  • Support Customers across Channels

When it comes to customer service, you need to manage and organize all the requests that your customers want across different channels.  With Salesforce Essentials, it brings multichannel support that allows you to work more efficiently while solving issues proficiently.

  • Provide Consistent Experiences

There is no denying that customers and visitors nowadays have different demand than in the past. They demand a digital experience that they never felt before.

Salesforce Essentials comes with cohesion and connectivity across touch points feature which empowers you to connect and communicate with customers in real time. Additionally, it can create similar support scenarios every time you need.

  • Extend Customer Self-Service

There will be just a moment when your customer wants to simply solve the problems that they are tired of. These include the accurate answer to a product-related question or other similar things. Salesforce Essentials can ensure that this problem is solved by offering an easy-to-navigate support portal to your customer right away.

Furthermore, this brilliant tool enables you to create an information page like FAQs and public Q&A Forum. Thus, it allows your customers to connect with the company while also stay associated with each other.

Salesforce Essentials Pricing Plans:

Salesforce Essentials comes with the free trial. As for another plan, it has Service Cloud Essentials for $25/user/month.

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