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Change Management

Digital Transformation Governance

What is digital transformation governance? How do you implement the right governance when it comes to doing the journey? Let us find out more about that below. So, read on.

Digital Transformation Governance

Digital transformation governance is a set of rules, processes to follow, and levers to pull, to implement the digital transformation successfully in any organization.

The purpose of digital transformation governance is to help the organization achieve its goals in the right direction. Why do we need it?




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It is very much essential when it comes to digital transformation. It helps the organization to follow the proper process to achieve its goals. Also, it helps in aligning all the stakeholders with each other and also helps them with the proper planning of different aspects. It also helps in managing things effectively and with fewer resources.

This governance is not just about legal issues. But it is entirely about how you manage the digital transformation process. It is a set of rules and processes to follow to make things happen in a better way.

What Is the Role of Digital Transformation Governance?

The role of digital transformation governance is very important when it comes to achieving the goals. For example, if you are planning to implement digital transformation in your company. Then, digital governance can help you to identify the different aspects which you need to focus on. 

It can help you to identify the different hurdles which you may face during the process and also help you to solve them effectively. It can also help you in managing all the internal and external stakeholders effectively and efficiently. There are many things involved when it comes to digital transformation governance.

Let us see what all they are:

  • helps in aligning different internal stakeholders with each other.
  • aids in identifying the team leaders who will lead the team, who will be responsible for what, etc.
  • helps in managing external stakeholders like customers, media, investors, etc., effectively.
  • it also helps in dealing with them efficiently when there is any kind of problem or confusion during the process of digital transformation.
  • helps in managing risks effectively during the whole process, by focusing on how risks can affect your organization if not managed properly.
  • then, it helps in managing things like risks associated with technology, business risk, legal issues, etc., according to your organization’s requirements.
  • aids in managing budgets and expenses related to implementing the digital transformation successfully.
  • it also helps in deciding whether you need outside consultation or not for implementing digital transformation successfully or not.

Implementation Process

How can an organization practically implement this governance? First, you need to know your objectives clearly before starting this journey of implementing a proper digital transformation governance mechanism within your organization.  

Then, you should know what exactly you want from your IT department at present and also what you want from them at a later stage. This will help you identify whether your current IT policies are good enough or not good enough for implementing your required goals. Then, your IT policies should be updated according to your requirements. 

In following these, you can ensure robust digital transformation governance.

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Change Management

Digital Transformation Management

Digital transformation management is an important control if you are doing the transformation process. But what is this? And how can you do it? To know more, keep on reading.

Digital Transformation Management

What is digital transformation management? It is an important control. The goal of digital transformation management is to lead, direct, and coordinate the transformation process. This is needed to ensure that the transformation process is planned and carried out in a way that supports the organization’s strategy, vision, and goals.

Digital transformation management is not something that you can do in your spare time. It requires expertise in




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  • digital technologies
  • business processes
  • organizational change management
  • project management
  • capacity building
  • and more

Many organizations are not aware of how important it is to have a plan when developing their digital strategy. You must know when to start the transformation process. But how do you know when it’s the right time? The answer lies within your strategy.

You can use digital transformation management in two ways. You can use it as a control to lead the whole transformation process, or you can use it as a management task to help with the planning and implementation of the control.

This management is also an important process if you want to achieve your digital goals. It will help you achieve your digital goals faster than if you were to do it on your own.

Digital Transformation Management Process

Digital transformation management can be done in different ways. But no matter which one you choose, some steps are similar. Here they are:

Step 1: Understand the organization’s vision, strategy, and goals

This is very important so that you will be able to align your plans with the organization’s plans. This step will also allow you to see if there are any gaps between what is planned and what needs to be done.

Step 2: Set the objectives

This step will determine how management will be carried out. You need to be very specific about it because too many objectives mean too many plans. And too many plans mean confusion among the employees.

Step 3: Build the plan

Now it’s time for action! You need to make sure that your plan is aligned with the organization’s vision, strategy, and goals. You don’t want it to contradict them. Further, you also need to see if any gaps need to be addressed first before moving on with the plan.

Step 4: Analyze the results

This is an important part of management because it will show you how well your efforts have been working so far and give you ideas on how to improve your plan or come up with another one if needed.

Step 5: Evaluate

After analyzing, now it’s time for evaluation. Based on what you learned from analyzing, you can decide if your plan still needs improvement or if it’s already good enough. If there are still some pieces missing, then go back to step 3 and build another plan.

In Conclusion

So, what’s the takeaway from this? It’s important to have a plan when doing digital transformation management. So, you need to set goals and objectives.

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Change Management

Digital Transformation Enablers

What are some digital transformation enablers that are helping companies with their transformation efforts? Why do you need to have these enablers? Find out more below.

Digital Transformation Enablers

Digital transformation is not a walk in the park. You will need to have some digital transformation enablers to get the job done. Here are some digital transformation enablers that can help you with your digital transformation project.

  • SaaS. Software as a Service is a popular model that allows you to rent software rather than own it. This is a cost-effective solution that will help you focus on using the software rather than maintaining it.
  • Cloud. Cloud computing allows you to rent servers and other computing hardware from a provider, instead of owning your own hardware. This way, you only pay for what you need, not what you use.
  • Big Data & analytics. Big data is the new buzzword in the information technology industry. Also, big data refers to large volumes of unstructured data that can be analyzed to reveal patterns, trends, and associations. This data can be used to improve decision-making.
  • Social Media. Social media is another digital transformation enabler that businesses are using to build customer relationships, generate leads and promote their products and services.
  • Digital marketing automation. This is a software tool that automates your digital marketing efforts, which can save you time and money.
  • Cloud-based business intelligence (BI). BI lets you collect, store, analyze and share data online. You can also use it to segment your customers into smaller groups. 
  • Mobility & BYOD. Bring your own device (BYOD) means letting employees bring their personal devices to work instead of using company-issued devices. Businesses are now allowing employees to use their personal smartphones for work purposes. With mobility, businesses can access important information from anywhere at any time.

Digital Culture is a Key Digital Transformation Enablers

Aside from what is listed above, did you know that digital culture is a key enabler when it comes to digital transformation?




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To create a successful digital transformation, you need to have the right digital culture. You need to have a culture that encourages participation, engagement, experimentation, and risk-taking.

Why is this important? Remember, your employees are the backbone of your business. They are the ones who will help you accomplish your mission. If they are not included in the process, you can’t expect them to be motivated and engaged.

To create a successful digital transformation, you need to have the right digital culture. You need to have a culture that encourages participation, engagement, experimentation, and risk-taking.

Digital culture is not just about hanging out with friends on Facebook or watching funny videos on YouTube. Digital culture is about changing how you communicate, interact, and collaborate. If you want to create a successful digital transformation journey for your business, then you need to have the right digital culture.

Last Words

Digital transformation is not an easy task. You need to have the right strategy in place if you want to succeed. When starting your digital transformation project, make sure that you have all of these enablers in place before you start making changes. It will save you time, money, and frustration in the long run.

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Change Management

Head of Digital Transformation

The head of digital transformation has a lot of responsibilities and duties. That is why, in choosing one, you need to get the right one. How will you know? Let us find out below.

Head of Digital Transformation

The head of digital transformation is responsible for the successful implementation and application of digital technologies and the information systems that they will need, and then to ensure that those systems meet the needs of those who use them.

Then, he should also be able to manage the required change management process to ensure that people not only understand how to use the technology but also understand why it is important for them to do so.




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The head should also be able to help with the design and implementation of projects, as well as setting targets and ensuring compliance with them. Of course, he should be responsible for the success of the business and responsible for making sure that it meets its goals and objectives, and that management understands and appreciates this 

Then, the head should be a visionary who can see the future. That is, he should be able to see what is going to happen in the future because of technology, so he can be prepared for it, and then use this technology to take advantage of it.

Further, he should have a lot of patience. In the process, there will be many challenges that will have to be resolved. He will also need to deal with many people from different backgrounds, with different personalities and work cultures. It will not be easy.

He should also have a lot of diplomacies and a sense of humor to help him be patient enough when dealing with people and situations. The head should also have a passion for innovation and technology in general so that he can know what’s going on in the industry and what’s possible with technology. Finally, he must also be able to make sound decisions based on facts rather than on emotions or personal opinions.

Head of Digital Transformation: Key Skills

To find the right head of transformation, you should look for someone that: 

  • can meet the needs of users and integrate technology with business strategy
  • has deep knowledge of the technology industry
  • has great leadership skills, including the ability to lead change, inspire people and manage teams.

The head must be able to understand how the company works and what technology is needed to help it work better. He must also be able to see what is going to happen in the future and how technology will help.

He should also be very familiar with the latest technology, including the latest trending innovations in technology. Like artificial intelligence (AI) and machine learning (ML). Therefore, he should also have a background in computer science or programming. He should be able to understand how each part works and how they will fit together. He should also understand how to use systems such as web services, databases, and data warehouses.

Conclusion

So, do you think that you have found the right head of transformation? Do you think that he has the experience and skills required to be one?

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Change Management

Corporate Digital Transformation

Corporate digital transformation can be hard to do without the right plan. Doing such a large transformation needs all the help it can get. Why is that so? Let us know below.

Corporate Digital Transformation

Large companies planning to do a digital transformation need to start with the end in mind. What are they trying to achieve? What are the goals? The key to this is knowing what legacy systems you have, and where they are.

Then, after knowing where legacy systems are, you can now start planning how to integrate those systems into a cohesive platform that can be used by everyone.




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To do this, companies need to have the right talent in place. In other words, you need to hire the right people, who can help you plan as well as do this transformation.

The first step is to hire the right people, however. Doing so will help you achieve your goals and objectives faster.

Planning a digital transformation is not easy. It takes a lot of planning and a lot of effort. Many companies don’t know where to start, especially if they have a lot of legacy systems in place. It doesn’t matter what company you are planning to do a digital transformation for. It’s always going to be hard without the right plan in place.

If you do not have the right plan set up from the beginning, then it may be hard for you to achieve your goals. It will take longer than it should – and at the end of it all, you may not even get there, and wonder why it didn’t work out so well.

Corporate Digital Transformation: How?

You need to hire the right people. The people who will help you set up all that you need for your corporate digital transformation as well as those who will help you drive that transformation into reality. 

Doing so will make your transition easier, and will make sure everyone has access to all of the information they need in an orderly fashion. Getting everyone on board with this kind of change is critical. Hiring the right people is very important for success.

Once all of these things are done, then your corporate digital transformation can start. It takes time. But with the right people in place, and with all plans laid out clearly, then it can happen sooner rather than later. All that is left is to follow through with the plans – which means doing something about them daily. 

It’s not easy doing a corporate digital transformation, but it can be done. This is not going to happen overnight, however. It will take a lot of time. You need to have the right plan in place, and then follow through with that plan daily.

You need to keep everyone on board with this. If you do not, then it will be hard for you to achieve your goals and objectives. It won’t be easy, but it can be done.

The Takeaway

It’s not easy doing a corporate digital transformation. It may take time, but if you have the right plan set up, and the right people in place, then your digital transformation can start sooner rather than later.

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Change Management

Digital Transformation and IoT

Digital transformation and IoT should work together so that companies can ensure a higher chance of success. But what is IoT and how can it help your transformation? 

Internet of Things (IoT): What Is It?

The Internet of Things or IoT is an interconnection of uniquely identifiable embedded computing devices within the existing Internet infrastructure. They are equipped with sensors, processing power, software, and other technologies. And connect to and exchange data with other devices and systems over the Internet or other communication networks.

Some IoT devices we can see today are:




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  • Smartphones
  • Smartwatches
  • Smart TVs
  • Wireless speakers
  • Smart refrigerators
  • Smart plugs
  • Fitness gear
  • And many more…

IoT helps businesses to be more efficient. If your company is still not using IoT, it is time to change. Think of the possibilities if the data from these smart devices could be analyzed and used in your business. How can you use it? 

It can help you improve your business processes. As an example, you can monitor the use of equipment or measure real-time traffic conditions. You can also use it for predictive maintenance or real-time optimization of routes or logistics operations.

With IoT, you can collect data from the field to turn into actionable insights for better business decisions. This will help you make informed decisions, reduce costs, and increase revenue. It will also help you better understand your customers’ behavior and anticipate their needs. 

Do not hesitate to start tracking data from your machinery or other assets. You can do this with IoT sensors that are connected to the internet, analyze the data, and take actions accordingly. Or you can track your employees’ performance through wearable devices that measure their productivity and efficiency. 

Digital Transformation and IoT

It will help your company become more customer-centric by collecting useful insights about what customers are thinking, doing, or saying on social media. So that you can improve their experience with your brand. It will also help provide personalized customer service by listening to what they have to say on social media so that you can give them what they want quicker than ever before.

Further, it will also help companies collaborate better by connecting different departments so that no one is working in silos anymore. It will enhance employee engagement because employees will be able to monitor their performance through wearable devices that monitor their fitness levels at work. So they can boost productivity while keeping healthy at the same time because keeping fit and healthy at work also boosts employee engagement and work productivity too! 

It will improve customer engagement because customers will receive real-time updates on products and services. This is through smartphone apps and social media so that they stay engaged with your brand even when they are not physically in front of you! 

Conclusion

As you can see, IoT is a very powerful tool that can help companies transform their business. If you want to start using IoT in your business, then you need to see what your company needs and fill them with these devices.

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Digital Transformation Skills

What are some digital transformation skills your company needs to have if you are planning to do the journey? Why are these skills important? Find out the answers below.

Digital Transformation Skills

Cloud Computing

To be successful in your transformation, your company needs to have someone with skills in cloud computing. Why is that so? Because your company will need to move its data from the existing ERP system into a cloud computing environment. Why?

Moving to the cloud is now becoming a norm in doing digital transformation. Cloud computing is the latest trend in the market. There are many players in this space, which can help your company move to the cloud.




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Business Process Management (BPM)

If you want to do transformation digitally, then there is a good chance that you have implemented Business Process Management (BPM). If done correctly, BPM provides a way for people doing digital transformation in an organization to collaborate and coordinate their work by creating a common understanding of processes across the enterprise

BPM helps the enterprise work as a connected system rather than siloed departments or divisions that perform tasks by handoffs and paper trails.

Social Media Management

Another skill to have is Social Media Management (SMM). SMM is a subset of digital marketing. It is a way of building your brand’s reputation and reach with potential customers. SMM is about planning, implementing, and maintaining a company’s social media presence to promote its products and services in an interactive and timely manner.

SMM has become a very important aspect of any digital transformation effort. It is an important part of the digital marketing mix, which includes search engine optimization (SEO), paid search advertising (PPC), and social media advertising (SMO).

Digital Marketing

If you are planning on doing Digital Transformation, then you need to have people that can do digital marketing. What is digital marketing? Digital marketing is the promotion of brands, products, or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.

Digital Marketing is not just about online ads and social media posts. It is about building and managing customer relationships and interactions across multiple communications channels. It requires a range of skills.

Customer Relations

Next up, you will need someone with customer relationship management (CRM) skills. This is because your company will have to manage the customer’s relationship with the company. The customer will expect to be able to interact with your company at any time, any place, and on any digital platform.

Digital Analytics

Your existing business intelligence system is not likely to be able to handle all these new processes and data coming in from various sources. So, this means that you will need someone able to make sense of all this new data coming in. You will need analytics skills. Digital Analytics is an area of business intelligence concerned with the collection, analysis, and reporting of data related to the use of digital technologies, mainly on the Internet.

Conclusion 

If you are planning on doing digital transformation, then it would be helpful if you had people with the skills listed above. If not, then it would be helpful if you brought these people into your team or added these as new skill sets.

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Change Management

Digital Transformation People

The right digital transformation people will be the ones to form your unit. These people should be able to help you reach success. Who are they? Keep on reading to find out.

Digital Transformation People

Chief Information Officer (CIO)

First up is, of course, a member of the executives. This person will be in charge of your information systems. This could mean anything from your network to your employee databases. Also, he will be the one to convince the rest of the executives that you need a digital transformation.

Chief Digital Officer (CDO)

Next, we have the Chief Digital Officer. This person will be in charge of leading the transformation efforts. He is the one who will be creating and executing your digital strategy. 




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Chief Transformation Officer (CTO)

The Chief Transformation Officer will be in charge of the data center. He needs to know how to create a business strategy that will be able to support a digital transformation that is aligned with your business goals and objectives.

Chief Digital Marketing Officer (CDMO) 

The CDMO will have a very important role on your team. Because of his knowledge of digital marketing, he will be able to create a strategy for all digital marketing efforts of your company. He will also be setting up a team of digital marketing experts who will help you reach your goals.

Content Strategist

The role of a content strategist is to help you figure out what kind of content you should publish and why. First, he needs to figure out what kind of content you need to create for your audience and what’s the best way for you to reach them.

Then, he needs to decide if it’s going to be text, images, video, or something else entirely that you’re going to use as content. Last but not least, he also needs to find out how you’re going to measure the success of your content after it’s been published. 

User Experience Designer

Next up on our list is a user experience designer. A user experience designer needs creativity and knowledge about how people use technology in an everyday life to help you design great user experiences for your products or services by using the latest technologies available for this purpose. 

Editor/Writer/Copywriter/Content Marketer/Web Content Strategist

As already mentioned above, there are many different terms used when talking about content creation people but they all lead to the same thing: creating great content for your products or services that improve user experience and makes them stay longer on your site or app.

If this is something that you’re not sure how it works, then don’t worry because this is exactly where these people come in handy. They know how to speak in terms that are easy for users so they can understand how to use your new digital tools.

Do You Have These Digital Transformation People?

So, are you still wondering if you have the right people on your digital transformation team? Are you ready to take the plunge into the world of digital transformation? Are you ready to take your company to the next level?

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Change Management

Measuring Digital Transformation

Measuring digital transformation can be tricky if you do not know what to measure. You will make mistakes. So, what are the important areas you need to measure? Read below to know.

Measuring Digital Transformation

In case you do not know, not all data is useful. So, when measuring digital transformation efforts, you need to know which areas to focus on. This is where you can get the right data you need.

Businesses do not use digital transformation to its full potential. They do not know what areas to focus on for success. But knowing these areas will help your digital transformation. So, if you want to measure digital transformation, you need to know what areas to focus on. Here are the four important areas:




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Employee Engagement and Satisfaction

One area you need to focus on is employee engagement and satisfaction. You need to know how employees feel about the digital transformation efforts. If employees are not engaged, it will be hard to move forward. Thus, if you want to measure your digital transformation efforts, make sure you measure employee engagement and satisfaction.

Measure the work environment. You can use surveys or focus groups. Find out if employees are happy with the new changes. If they are not, you need to focus on improving their job satisfaction.

Analytics

Another area of importance is analytics. You will need data on how well your digital transformation efforts have worked so far. This data can help you figure out what areas require more attention or improvement. So, when measuring digital transformation, analyze the data carefully so you can determine where improvements are needed. Without data, you cannot improve your digital transformation efforts.

For example, you might discover that customer satisfaction has decreased over time even though your company has put more effort into digital transformation efforts. This could mean that your company needs to focus more on improving customer satisfaction.

Customer Experience

Another area of importance is customer experience. You need to know how customers feel about your digital transformation efforts. If customers are not happy with your efforts, you might not succeed. It is important to measure the customer experience so you can improve your services or products as needed.

To measure customer experience, interview customers and ask them about their experiences with your business. They can share their experiences and tell you what they like and dislike. This information will show whether your digital transformation efforts have improved the overall customer experience.

Business Processes and Workflows

The third area of importance is business processes and workflows. You need to know how your employees use digital tools for effective workflow and business processes. If your employees do not have effective workflows, it could be hard for them to perform their jobs. So, if you want to measure digital transformation, measure how well employees use digital tools for improving business processes or workflows.

Measure Digital Transformation

As you can see, you will need to measure digital transformation if you want to improve it. You can measure these areas or others that are important to your company. To measure digital transformation, you need to use the right data collection techniques.

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Change Management

Digital Transformation Unit

A digital transformation unit is what you need to form if you are planning to transform your company. This unit will spearhead your efforts. How is that so? How do you form one?

Digital Transformation Unit

What is a digital transformation unit? It is a small team that spearheads the transformation of your company to digital. This transformation is aimed at making your business more efficient and effective.

The unit is the brainchild of the HR department. It is a smaller group of people who are tasked to spearhead the digital transformation of your organization. This team should be composed of individuals who are well versed with the effort to be made.




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Digital Transformation Unit: The Members

Team members are not necessarily executives or managers. They are employees who have shown potential in their field. They are also employees who have good relations with their co-workers and with management.

The team leader should be an executive or manager, but can also be an employee who is passionate about the transformation process. The team leader must have the right skills to transform happen. 

Team members should be able to communicate well with their co-workers. They should also be tech-savvy and knowledgeable about the Internet, social media, and digital trends.

The team leader should have good organizational skills. The team leader must be able to identify the needs of the company and how it will benefit by changing its processes into digital processes. 

What does the team do? This team will conduct interviews to determine the needs of the company. It will then come up with a list of digital tools that can help the company achieve its goals.

The team will also brainstorm ways on how to effectively use these tools. It will also conduct tests to determine which of these tools work best for the company.

How Do You Form One?

How do you form this unit? The first thing you need to do is identify who among your employees are tech-savvy, passionate about digital transformation, well versed with marketing trends, and well versed with what is trending now in social media.

These employees are ideal for this unit. You can choose to include other employees too, but make sure they are tech-savvy. You may opt to include employees from other departments as well if they are tech-savvy. But make sure you don’t include them in large numbers since you want this unit to be small enough to be effective. 

The next step is for this group of employees to come up with a list of goals that they want your company to achieve once it transforms into a digital format. Do not let them just sit down and think about it though because this is not enough time for them to produce results. 

Once your employees have produced a list, have them come up with ideas on how these goals could be achieved using digital tools that are available today. You can ask them to brainstorm on their own or you can form a group where they can share their ideas.