Changemange tools like Zoho Desk and JitBit HelpDesk can change the way you handle your business process. Read this post to find out more.
What is Zoho Desk?
Known better as a support desk solution that empowers your company to deliver best customer service your customers and visitors Zoho Desk aid your customers in searching relevant content. Moreover, this brilliant tool has what it takes to increase your business process, analytics, and even reports, allowing to come up with a better decision.
Zoho Desk allows you to deliver top support not only for your customers but also for your team. These include the best tools, multiple support channels, task automation, and many more. Thus, it empowers you and your team to give the best service your customers can have.
Know the factors affecting employee performance
Zoho Desk Highlighted Benefits And Features
- Advanced Support For Multi Channels
With Zoho Desk, you can easily level up both of your support option and channels, allowing you to deliver top quality customer service. Moreover, it enables you to create a strong relationship with customers and visitors, resulting in better sales and profits.
- Better Integration And Ticketing System
Zoho Desk’s integration feature offers you different kind of support channels that empowers you to chose and design the process the way you want. Furthermore, when it comes to the ticketing system, your customer can effortlessly choose to inquire and queries any time they while customer support is 24/7 ready to help.
As for social media integration, this brilliant tool enables your customer to send and submit support requests, ask questions, call for help, to name a few. It also supports top social media channels like Facebook, Twitter, and many more
- Search And Answers
Customers love a company that can help them with their search. With Zoho Desk, you can build your own knowledge bases that can answer to commonly asked questions and issues related to products and services.
Zoho Desk Pricing Plans:
Zoho Desk comes with a free trial, following by Professional plan for $15/agent/month, and Enterprise for $30/agent/month.
What Is JitBit HelpDesk?
If you are looking for a comprehensive help desk that comes with a trusted ticketing system, then JitBit HelpDesk is the right tool for you. It was created to help you manage and track incoming request emails, including associated tickets, leverages machine learning, automate tasks, and so on.
JitBit HelpDesk is unlike traditional help desk solution as it has one of the most powerful REST API that can integrate with different external apps. Moreover, it can function with your company’s existing software, email, to name a few.
JitBit HelpDesk Benefits
• Simplified Help Desk Efforts
With JitBit HelpDesk, simplifying your agents and end-users to the best use is not difficult anymore. This awesome tool can control and manage from email tickets to access the self-service portal effortlessly.
- Better Customer Service
JitBit HelpDesk allows you to handle your customer service in a top quality way. It has a feature that can easily show and suggest accurate and relevant articles to customers right away.
Streamlined Ticket Management
When it comes to managing ticket, JitBit HelpDesk has the ability to see the status of all your new and ongoing tickets. Also, it can use the filter feature to customize your view and categorize it at will.
JitBit HelpDesk Pricing Plans:
JitBit HelpDesk offers Free Trial, follows by Helpdesk Ticketing System Small Plan for $1699, Company Plan for $3499, and Enterprise for $4999.
It also offers SAAS Help Desk Freelancer Plan for $29 per month, Startup Plan $69 per month, Company Plan for $129 per month, and Enterprise Plan $249 per month